Privacy Policy
Effective 1 August 2025 · Last updated 2 September 2026
Kuster Induction Solutions LLC (“we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit www.ki-maker.com, contact us, request product support, or use KI Maker products. KI Maker is the maker product line of Kuster Induction Solutions LLC.
The same company also operates www.kisolutionsusa.com. That website has its own privacy policy. This policy applies to ki-maker.com.
This policy describes our privacy practices and the rights that may apply under U.S. state privacy laws, including the California Consumer Privacy Act, and the EU General Data Protection Regulation.
1. Information we collect
1.1 Information you provide
We may collect your name, email address, optional phone number, company name, and other information you provide when you contact us, request support, request a quote, or ask about a board.
We may also receive technical information that you choose to provide, including photographs, diagrams, supply voltage, controller type, connected loads or sensors, board model, and wiring details.
If you purchase a product directly from us or through a third-party marketplace, we may receive order, shipping, and limited transaction information needed to fulfill the order, provide support, maintain business records, or process a return. Payment-card information is generally processed by the applicable payment provider or marketplace and is not stored directly by us unless clearly stated otherwise.
Please do not include passwords, government identification numbers, financial account information, medical information, or other unnecessary sensitive information in support messages or attachments.
1.2 Information collected automatically
When you visit the site, hosting and website systems may automatically collect information such as your IP address, browser type, operating system, device information, pages visited, approximate visit times, referring pages, and exit pages. Cookies and similar technologies may also be used as described in Section 6.
1.3 Information from third parties
We may receive information from service providers involved in website hosting, email, payment processing, shipping, order fulfillment, fraud prevention, or customer support. If you purchase through a third-party marketplace, that marketplace may provide order and contact information needed to complete the transaction or provide product support.
2. Purpose and legal basis
Depending on the circumstances and applicable law, we process personal information for the following purposes and legal bases:
- Contract performance — to respond to a request, complete an order, provide support, or fulfill an agreement.
- Consent — where you have voluntarily provided permission, such as requesting marketing communications.
- Legitimate interests — to operate and improve the website, maintain product documentation, prevent abuse, protect our systems, and support KI Maker products.
- Legal obligations — to comply with accounting, tax, regulatory, legal, and recordkeeping requirements.
3. How we use information
- Respond to inquiries and provide product or wiring support.
- Process orders, payments, shipments, returns, and related records.
- Review photographs, diagrams, and wiring information sent for support.
- Improve the website, product documentation, and KI Maker boards.
- Maintain security, prevent misuse, and diagnose technical problems.
- Send product or business updates only when you request them or where otherwise permitted by law.
- Comply with legal, tax, accounting, and regulatory requirements.
4. How we disclose information
We do not sell personal information or share it for cross-context behavioral advertising, as those terms are defined by applicable privacy law.
We may disclose personal information to:
- Service providers — including website hosting, Odoo, email, payment, shipping, order-fulfillment, analytics, and technical-support providers that perform services on our behalf.
- Marketplaces and transaction partners — where necessary to process or support an order placed through a third-party marketplace.
- Legal authorities — when disclosure is required by law, legal process, court order, or a valid governmental request.
- Professional advisers — such as accountants, attorneys, insurers, or consultants where reasonably necessary.
- Business-transfer parties — in connection with a merger, acquisition, financing, reorganization, or sale of some or all business assets.
5. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing support, completing transactions, maintaining product and business records, resolving disputes, enforcing agreements, and complying with legal, accounting, or tax requirements.
Retention periods depend on the nature of the information, why it was collected, whether an ongoing business relationship exists, and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
6. Cookies and tracking
ki-maker.com runs on Odoo and uses cookies that are necessary to operate the website, forms, security features, and session functions. We may also use analytics cookies or similar technologies to understand website traffic and improve the site.
If non-essential cookies are enabled, we request consent before using them where required by applicable law. You can also control or block cookies through your browser settings. Blocking necessary cookies may prevent certain website features or forms from working correctly.
7. Your privacy rights
7.1 EU and EEA rights
Where the GDPR applies, you may request access to, correction of, or deletion of your personal data; restrict or object to processing; request data portability; or withdraw consent without affecting processing performed before withdrawal.
You may also lodge a complaint with the data-protection supervisory authority in the country where you live, work, or believe an infringement occurred.
7.2 California rights
Where the California Consumer Privacy Act applies, California residents may have the right to request information about personal information we collect, use, or disclose; request access, correction, or deletion; and receive equal service without discrimination for exercising applicable privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising.
7.3 Texas and other U.S. state privacy rights
Depending on where you live and which laws apply, you may have the right to access, correct, delete, or obtain a copy of your personal data, and to opt out of certain targeted advertising, sales, or qualifying profiling activities.
We do not sell personal data or use it for targeted advertising or qualifying profiling.
7.4 Submitting a privacy request
To submit a privacy request, email privacy@kisolutionsusa.com. Please describe the request and identify the website, product, order, or interaction involved.
We may need to verify your identity before completing a request. We will respond within the period required by applicable law. If we deny a request, you may ask us to reconsider by replying to our decision.
8. International transfers
If you visit from outside the United States, your information may be processed or stored in the United States or another country where our service providers operate. Privacy laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for international transfers.
9. Security
We use reasonable physical, administrative, and technical measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the site, contact us so we can review and, where appropriate, delete it.
11. Third-party websites and marketplaces
The site may link to third-party websites, marketplaces, payment services, shipping providers, or other external services. Their privacy practices are governed by their own privacy policies, and we are not responsible for their websites or practices.
12. Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date. Material changes may be communicated by additional means where appropriate or required.
13. Contact
Kuster Induction Solutions LLC
Email:
privacy@kisolutionsusa.com
Phone:
(210) 448-6001
Questions about a KI Maker board, documentation, order, or wiring: Contact KI Maker.
Privacy Policy
Effective 1 August 2025 · Last updated 2 September 2026
Kuster Induction Solutions LLC (“we,” “our,” or “us”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit www.ki-maker.com, contact us, request product support, or use KI Maker products. KI Maker is the maker product line of Kuster Induction Solutions LLC.
The same company also operates www.kisolutionsusa.com. That website has its own privacy policy. This policy applies to ki-maker.com.
This policy describes our privacy practices and the rights that may apply under U.S. state privacy laws, including the California Consumer Privacy Act, and the EU General Data Protection Regulation.
1. Information we collect
1.1 Information you provide
We may collect your name, email address, optional phone number, company name, and other information you provide when you contact us, request support, request a quote, or ask about a board.
We may also receive technical information that you choose to provide, including photographs, diagrams, supply voltage, controller type, connected loads or sensors, board model, and wiring details.
If you purchase a product directly from us or through a third-party marketplace, we may receive order, shipping, and limited transaction information needed to fulfill the order, provide support, maintain business records, or process a return. Payment-card information is generally processed by the applicable payment provider or marketplace and is not stored directly by us unless clearly stated otherwise.
Please do not include passwords, government identification numbers, financial account information, medical information, or other unnecessary sensitive information in support messages or attachments.
1.2 Information collected automatically
When you visit the site, hosting and website systems may automatically collect information such as your IP address, browser type, operating system, device information, pages visited, approximate visit times, referring pages, and exit pages. Cookies and similar technologies may also be used as described in Section 6.
1.3 Information from third parties
We may receive information from service providers involved in website hosting, email, payment processing, shipping, order fulfillment, fraud prevention, or customer support. If you purchase through a third-party marketplace, that marketplace may provide order and contact information needed to complete the transaction or provide product support.
2. Purpose and legal basis
Depending on the circumstances and applicable law, we process personal information for the following purposes and legal bases:
- Contract performance — to respond to a request, complete an order, provide support, or fulfill an agreement.
- Consent — where you have voluntarily provided permission, such as requesting marketing communications.
- Legitimate interests — to operate and improve the website, maintain product documentation, prevent abuse, protect our systems, and support KI Maker products.
- Legal obligations — to comply with accounting, tax, regulatory, legal, and recordkeeping requirements.
3. How we use information
- Respond to inquiries and provide product or wiring support.
- Process orders, payments, shipments, returns, and related records.
- Review photographs, diagrams, and wiring information sent for support.
- Improve the website, product documentation, and KI Maker boards.
- Maintain security, prevent misuse, and diagnose technical problems.
- Send product or business updates only when you request them or where otherwise permitted by law.
- Comply with legal, tax, accounting, and regulatory requirements.
4. How we disclose information
We do not sell personal information or share it for cross-context behavioral advertising, as those terms are defined by applicable privacy law.
We may disclose personal information to:
- Service providers — including website hosting, Odoo, email, payment, shipping, order-fulfillment, analytics, and technical-support providers that perform services on our behalf.
- Marketplaces and transaction partners — where necessary to process or support an order placed through a third-party marketplace.
- Legal authorities — when disclosure is required by law, legal process, court order, or a valid governmental request.
- Professional advisers — such as accountants, attorneys, insurers, or consultants where reasonably necessary.
- Business-transfer parties — in connection with a merger, acquisition, financing, reorganization, or sale of some or all business assets.
5. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing support, completing transactions, maintaining product and business records, resolving disputes, enforcing agreements, and complying with legal, accounting, or tax requirements.
Retention periods depend on the nature of the information, why it was collected, whether an ongoing business relationship exists, and applicable legal requirements. When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
6. Cookies and tracking
ki-maker.com runs on Odoo and uses cookies that are necessary to operate the website, forms, security features, and session functions. We may also use analytics cookies or similar technologies to understand website traffic and improve the site.
If non-essential cookies are enabled, we request consent before using them where required by applicable law. You can also control or block cookies through your browser settings. Blocking necessary cookies may prevent certain website features or forms from working correctly.
7. Your privacy rights
7.1 EU and EEA rights
Where the GDPR applies, you may request access to, correction of, or deletion of your personal data; restrict or object to processing; request data portability; or withdraw consent without affecting processing performed before withdrawal.
You may also lodge a complaint with the data-protection supervisory authority in the country where you live, work, or believe an infringement occurred.
7.2 California rights
Where the California Consumer Privacy Act applies, California residents may have the right to request information about personal information we collect, use, or disclose; request access, correction, or deletion; and receive equal service without discrimination for exercising applicable privacy rights.
We do not sell personal information or share it for cross-context behavioral advertising.
7.3 Texas and other U.S. state privacy rights
Depending on where you live and which laws apply, you may have the right to access, correct, delete, or obtain a copy of your personal data, and to opt out of certain targeted advertising, sales, or qualifying profiling activities.
We do not sell personal data or use it for targeted advertising or qualifying profiling.
7.4 Submitting a privacy request
To submit a privacy request, email privacy@kisolutionsusa.com. Please describe the request and identify the website, product, order, or interaction involved.
We may need to verify your identity before completing a request. We will respond within the period required by applicable law. If we deny a request, you may ask us to reconsider by replying to our decision.
8. International transfers
If you visit from outside the United States, your information may be processed or stored in the United States or another country where our service providers operate. Privacy laws in those locations may differ from the laws where you live. Where required, we use appropriate safeguards for international transfers.
9. Security
We use reasonable physical, administrative, and technical measures intended to protect personal information from unauthorized access, disclosure, alteration, loss, or misuse. No method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Children’s privacy
This website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through the site, contact us so we can review and, where appropriate, delete it.
11. Third-party websites and marketplaces
The site may link to third-party websites, marketplaces, payment services, shipping providers, or other external services. Their privacy practices are governed by their own privacy policies, and we are not responsible for their websites or practices.
12. Changes to this policy
We may update this policy when our practices, services, or legal obligations change. The revised version will be posted on this page with an updated “Last updated” date. Material changes may be communicated by additional means where appropriate or required.
13. Contact
Kuster Induction Solutions LLC
Email:
privacy@kisolutionsusa.com
Phone:
(210) 448-6001
Questions about a KI Maker board, documentation, order, or wiring: Contact KI Maker.