Shipping, Returns & Warranty

1. Shipping

KI Maker products are shipped from Texas. Available shipping methods, charges, handling times, estimated delivery dates, and eligible destinations are displayed in the product listing at the time of purchase.

Delivery estimates are provided by the marketplace or carrier and are not guaranteed. Weather, holidays, carrier delays, address problems, customs processing, and other circumstances outside our control may affect delivery.

Shipping addresses

Buyers are responsible for providing a complete and accurate shipping address when placing an order. For marketplace purchases, we can ship only to an address permitted by the marketplace transaction.

Tracking

When tracking is available, it will be added to the marketplace order. Tracking activity may take time to appear after the carrier receives the package.

International orders

International availability is determined by the active marketplace listing. Buyers are responsible for any import duties, taxes, customs charges, or local fees not collected during checkout.

2. Damaged, incomplete, or incorrect orders

If an order arrives damaged, incomplete, or materially different from the product ordered, contact us promptly through the marketplace where the purchase was made.

Please retain:

• The product and all included items
• The original packaging and shipping label
• The marketplace order information
• Clear photographs of the product, packaging, and visible damage

Do not install, modify, or attempt to repair a product that appears to have been damaged during shipping. We may request additional information to determine the appropriate resolution.

3. Returns

KI Maker accepts eligible returns requested within 30 calendar days after confirmed delivery. A return must be initiated through the marketplace where the product was purchased and must follow the active listing and marketplace return procedures.

Change-of-mind returns

Products returned because they are no longer wanted or are not suitable for the buyer’s project should be returned in their original condition, without modification, damage, soldering, cut connectors, or missing components. Original packaging and included materials should be returned when reasonably possible.

Defective-product returns

If you believe a product is defective, please describe the power supply, wiring, connected load, observed behavior, and troubleshooting already performed. Photographs or measurements may help us resolve the issue without unnecessary delay.

Return shipping

Responsibility for return shipping depends on the reason for the return, the active product listing, and the marketplace’s applicable policies. The approved return instructions will identify the correct return method.

Refunds

Returned products may be inspected before a refund is issued. Approved refunds are processed through the original marketplace transaction. Marketplace or payment-processing timelines may affect when the refund appears in the buyer’s account.

4. One-year limited warranty

KI Maker warrants to the original purchaser that a KI Maker product will be free from defects in materials and workmanship for one year from the date of confirmed delivery, when the product is installed and operated within its published ratings and documentation.

This limited warranty applies only to genuine KI Maker products and is not transferable.

Available remedy

If we confirm that a covered defect exists, Kuster Induction Solutions LLC may, at its discretion:

• Repair the affected product
• Replace it with the same or an equivalent product
• Refund the original product purchase price

The selected remedy constitutes the purchaser’s remedy under this limited warranty, subject to applicable law and marketplace requirements.

5. What the warranty does not cover

The limited warranty does not cover damage or failure resulting from:

• Incorrect wiring, reversed polarity, or improper installation
• Operation outside published voltage, current, temperature, or load ratings
• Short circuits, unsuitable loads, or inadequate external protection
• Connection to AC mains voltage or another unsupported power source
• Modification, soldering, component replacement, or unauthorized repair
• Physical abuse, impact, crushing, or improper storage
• Moisture, corrosion, conductive debris, contamination, or unsuitable environments
• Electrostatic discharge or electrical transients beyond the product’s published protection
• Use in a safety-critical or prohibited application
• Normal wear or cosmetic variation that does not affect function

The purchaser is responsible for choosing a suitable product and for the design, wiring, protection, testing, and safe operation of the complete system in which it is used.

6. Requesting warranty support

For products purchased through eBay, begin the request through the original eBay order whenever possible. For other warranty questions, use the KI Maker contact page.

Please provide:

1. The product name and hardware revision
2. The order number and purchase date
3. A clear description of the problem
4. The input voltage, connected load, and relevant wiring details
5. Photographs, measurements, or video when helpful

Do not return a product without following the return instructions provided through the applicable marketplace or by KI Maker.

7. Troubleshooting and documentation

Many apparent product problems are caused by power-supply limitations, wiring errors, incompatible loads, missing common references, or operation outside the intended configuration.

Before requesting a return, consult the manual, quick-start guide, and specification sheet for the product. Current documentation is available through the KI Maker Documentation Center.

Contacting us for troubleshooting does not reduce the applicable return period or warranty rights provided by law or marketplace policy.

8. Relationship to marketplace policies

Purchases completed through eBay or another third-party marketplace are also subject to that marketplace’s payment, shipping, return, refund, and buyer-protection policies.

If this policy conflicts with a mandatory marketplace requirement or applicable law, the mandatory requirement or law will control. Nothing on this page limits rights that cannot legally be excluded.

9. Policy scope and changes

This policy applies only to products sold under the KI Maker brand. It does not apply to induction-heating systems, industrial services, consulting, or other transactions conducted under KI Solutions.

We may update this policy as our products, sales channels, or support procedures change. The effective date shown at the top identifies the current version. Changes apply prospectively and do not remove rights that applied to an accepted order.